Returns

 Redo Returns: 

  • Customers now have the option to pay $1.00 at the time of purchase to later qualify for free unlimited returns on that order.
  • If you did not include Redo at time of purchase you can still use our return portal below and purchase a return label. 

Return Steps:  

  1. Start your return at the bottom of this page using Re:do (if purchased) or our Returns portal (if Re:do was not purchased when you bought your item(s).)
  2. Select which items you would like to return or exchange. 
  3. If you checked out with Re:do, your return is covered! Otherwise, you can purchase your label for a one-time fee.
  4. Print your label and attach it to the top of the package, then drop it off at any USPS location.

*If you selected our self-service option, please include your order number in your package and return it to the address below:

Geronimo Boutique
433 Belle Grove Drive 
P.o. box 832510
Richardson, Texas 75083

 

Please note the following exceptions to our return policy:

  • For exchanges: Exchanges will be accepted for an item of the same variant. If the new item is out of stock, we will refund your order. If you purchased several items and part of your new items are out of stock, we will proceed with exchanging what we have in stock, and refund the rest of your order.
  • Shipping and handling costs are non-refundable.
  • Clearance items are final sale and cannot be returned.
  • Personal items such as adhesive bras, bodysuits, earrings, swimsuits, etc. cannot be returned.
  • Returned items must have tags still on and be returned in original packaging.
  • Returned items must have no visible signs of wear or use.

*Please allow 10 business days for your return to be processed from the date we receive it. Unapproved items will be returned at your expense.

Please email us at hello@shopgeronimoboutique.com if you have any questions or need assistance.

Start a Return via Redo.
If you did not purchase Redo, start a return here.